Policies/Disclaimers
**Once order is placed, you have agreed to all of the policies.
Processing/Shipping:
All orders will require signature confirmation-Plan accordingly to make sure YOU ARE able to sign for it or contact your local USPS for more options
All orders placed over the weekend and/or Holiday will begin processing the following business day.
All ready to ship units will ship business day if ordered before 1:00 pm Eastern time.
All orders are shipped USPS First Class Mail (1-3 shipping)
All made to order items have a projected time of 7-14 business days
*projected processing times are subject to change based on order volume (Holidays, big sales, Covid 19 related delays will result in extended processing to 14-21 business days)
Orders don’t ship on weekends or Holidays
Once USPS has attained your order and tracking information has been sent we are no longer liable for your order (lost, stolen, damaged, delayed packages)
We don't deliver to P.O. Boxes (unless it's a pre-approved by owner)
Refunds:
No refunds due to the nature of our products-please contact us first if there is an issue with your order and we will do whatever we can to fix the problem for you. Customer service is our top priority!
Chargeback Policy:
Please contact us first if there is a problem with your order or any dissatisfaction <[email protected]> We pride ourselves on customer service and in many cases can fix the issue. A chargeback occurs when a customer contacts a credit/debit card issuing bank (or through paypal) to initiate a refund for a purchase they made.
Chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers.
There is ZERO TOLERNACE for "chargeback abusers" (people who purposely attempt to "cheat the systems/policies") All abusers will be reported to the Chargeback Protection Project, which may affect their ability to purchase at other online retailers in the United States. All suspected and clearly fraudulent chargebacks will be filed against with the IFCC (Internet Fraud Complaint Center), the customer;'s local authorities as well as the Better Business Bureau.
Payment/Checkout:
Paypal is the main checkout option. Please log in to your account to check out or click the guest credit/debit card option under the PayPal login option
Disclaimers:
All 'made to order" and "ready to order" items can vary slightly from original product photo, (i.e. cuts, curl placement, highlights, lace type & color). Made to order product photos are in fact Shop Wig Mall's used for style & texture referencing.
Due to packaging, shipping & handling your wig may need to be refreshed/lightly touched up upon initial wear.
We are not liable for styling errors done by the customer and/or damages due to the hair being colored and/or bleached by a non-professional.